H.R. 3578 · Where this bill is now
Became law through another bill
Its text was included in S. 423, Public Law 119-33 (per the Congressional Research Service). This bill number itself: In committee.
What this bill does
In plain words · AI-written from the official summaryCreates office to improve VA customer experience
This bill sets up a new Veterans Experience Office inside the Department of Veterans Affairs to focus on making sure veterans and their families are satisfied with VA benefits and services. The office will collect feedback from veterans, guide other VA departments on how to better serve people, and check whether VA websites and customer service are actually working well.
How it affects you
Veterans and their families would directly feel this through potentially better experiences when dealing with the VA—clearer information, more responsive customer service, and decisions based on what veterans actually say they need. The office would run until 2028, giving it time to make improvements and report back on what's working.
Read the official summary (Introduced in House, May 23, 2025)
Improving Veterans’ Experience Act of 2025
This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.
Additionally, the office must
• require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;
• collect veteran-derived data to determine satisfaction and for use in policymaking;
• provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries;
• assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and
• assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA.
The requirements of this bill terminate on September 30, 2028.
The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.
Written by AI (Claude) using only the official summary by the Congressional Research Service, the Library of Congress’s nonpartisan research staff. It can miss nuance, so check the official summary and the bill text for details.
1st SessionH. R. 3578
A BILL
Improving Veterans’ Experience Act of 2025
Sponsor: Rep. Nikki Budzinski (D-IL-13) · Introduced May 23, 2025 · Armed Forces and National Security · 1 version of the text
Sources: Congress.gov actions and votes · bill text from GovInfo · latest official action Dec 19, 2025: “Referred to the Subcommittee on Oversight and Investigations.”