H.R. 5992 · Where this bill is now
In committee
Introduced in the House, sent to the Committee on Veterans' Affairs, Nov 10, 2025
What this bill does
In plain words · AI-written from the official summaryVA phone lines get wait time improvements
This bill requires the Department of Veterans Affairs to upgrade their phone systems so callers know how long they'll wait. If the wait is longer than 10 minutes, callers can request a callback instead of staying on hold. The VA also has to create a plan to bring average wait times down to 10 minutes or less.
How it affects you
If you're a veteran or someone calling the VA for benefits or services, you'll no longer face unknown wait times on hold. You'll see how long the wait is and can get a callback if it's too long, so you won't have to sit on the phone waiting.
Read the official summary (Introduced in House, Nov 10, 2025)
Stuck On Hold Act
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
Written by AI (Claude) using only the official summary by the Congressional Research Service, the Library of Congress’s nonpartisan research staff. It can miss nuance, so check the official summary and the bill text for details.
1st SessionH. R. 5992
A BILL
Stuck On Hold Act
Sponsor: Rep. Ken Calvert (R-CA-41) · Introduced Nov 10, 2025 · Armed Forces and National Security · 1 version of the text
Sources: Congress.gov actions and votes · bill text from GovInfo · latest official action Nov 17, 2025: “Referred to the Subcommittee on Economic Opportunity.”