S. 264 · Where this bill is now
Became law through another bill
Its text was included in S. 423, Public Law 119-33 (per the Congressional Research Service). This bill number itself: In committee.
What this bill does
In plain words · AI-written from the official summaryNew office to improve veterans' VA experience
The bill creates a new Veterans Experience Office inside the Department of Veterans Affairs to focus on making it easier for veterans to use VA benefits and services. This office would collect information about what veterans need, check whether VA websites and information are actually helpful, and tell other VA departments how to better serve veterans. The office would also track how satisfied veterans are and suggest ways to improve customer service.
How it affects you
If you're a veteran or eligible beneficiary, this office could make your interactions with the VA smoother by identifying problems and pushing for fixes—whether that's clearer information, better websites, or faster service. The office's work is set to end on September 30, 2028.
Read the official summary (Introduced in Senate, Jan 28, 2025)
Improving Veterans’ Experience Act of 2025
This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.
Additionally, the office must
• require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;
• collect veteran-derived data to determine satisfaction and for use in policymaking;
• provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries;
• assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and
• assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA.
The requirements of this bill terminate on September 30, 2028.
The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.
Written by AI (Claude) using only the official summary by the Congressional Research Service, the Library of Congress’s nonpartisan research staff. It can miss nuance, so check the official summary and the bill text for details.
1st SessionS. 264
A BILL
Improving Veterans’ Experience Act of 2025
Sponsor: Sen. Angus S., Jr. King (I-ME) · Introduced Jan 28, 2025 · Armed Forces and National Security · 1 version of the text
Sources: Congress.gov actions and votes · bill text from GovInfo · latest official action Jan 28, 2025: “Read twice and referred to the Committee on Veterans' Affairs.”