S. 3170 · Where this bill is now
In committee
Introduced in the Senate, Nov 10, 2025
What this bill does
In plain words · AI-written from the official summaryVA phone wait times get faster options
This bill requires the Department of Veterans Affairs to set up automated phone systems that tell callers how long they'll wait. If the wait is more than 10 minutes, callers can get a callback instead of staying on hold. The VA also has to issue guidance aimed at reducing wait times to 10 minutes or less.
How it affects you
If you're a veteran trying to reach the VA by phone, this would make getting through easier. Instead of sitting on hold for a long time, you could either know upfront what to expect or get a callback so you don't have to wait with the phone to your ear.
Read the official summary (Introduced in Senate, Nov 10, 2025)
Stuck On Hold Act
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
Written by AI (Claude) using only the official summary by the Congressional Research Service, the Library of Congress’s nonpartisan research staff. It can miss nuance, so check the official summary and the bill text for details.
1st SessionS. 3170
A BILL
Stuck On Hold Act
Sponsor: Sen. John Kennedy (R-LA) · Introduced Nov 10, 2025 · Armed Forces and National Security · 1 version of the text
Sources: Congress.gov actions and votes · bill text from GovInfo · latest official action Apr 29, 2026: “Committee on Veterans' Affairs. Hearings held.”