Protection of survivors

(a) In general Notwithstanding an abuser being an account holder, not later than 2 business days after receiving a connected vehicle service request from a survivor pursuant to section 4, a covered provider shall take 1 or more of the following actions— (1) terminate or disable a covered connected vehicle service account associated with an abuser identified in the connected vehicle service request pursuant to section 4; (2) terminate or disable a covered connected vehicle service account associated with the covered vehicle, including by resetting or deleting any data or wireless connection with respect to the covered vehicle, and provide instructions to the survivor on how to re-establish a connected vehicle service account that does not include access by the abuser; (3) terminate or disable covered connected vehicle services for the covered vehicle, including by resetting or deleting any data or wireless connection with respect to the covered vehicle, and provide instructions to the survivor on how to re-establish connected vehicle services; or (4) if the vehicle has an in-vehicle interface, provide information to the survivor about the availability of the in-vehicle interface and how to terminate or disable connected vehicle services using the in-vehicle interface. (b) Access to account data If a covered provider takes action under subsection (a) in response to a connected vehicle service request, the covered provider shall deny a request from the abuser to obtain any data connected to the connected vehicle service maintained by the covered provider that was generated after the abuser’s access to the connected vehicle services was terminated or disabled following a connected vehicle service request. (c) Limitations on penalties, fees, and other requirements A covered provider may not make any action undertaken pursuant to subsection (a) contingent on any requirement other than the requirements under section 4, including— (1) payment of a fee, penalty, or other charge; (2) maintaining or extending the term of a connected vehicle service account; (3) approval of the change by the account holder, if the account holder is not the survivor; or (4) an increase in the rate charged for the connected vehicle service. (d) Notice to survivor (1) In general If a covered provider intends to provide any formal notice to the abuser regarding any action undertaken pursuant to subsection (a), the covered provider shall notify the survivor of the date on which the covered provider intends to give such notice to the abuser. (2) Timing A covered provider shall take reasonable steps to provide any formal notice to an abuser pursuant to paragraph (1)— (A) no less than 3 days after the survivor has been notified; and (B) only after the abuser’s access to the connected vehicle service has been terminated or disabled. (3) Manner of contact When completing a connected vehicle service request, a covered provider shall allow the survivor to elect the manner in which the covered provider may— (A) contact the survivor in response to the request, if necessary; or (B) notify the survivor of the inability of the covered provider to complete the connected vehicle service request. (e) Technical infeasibility (1) In general The requirement to effectuate the requested action in subsection (a) shall not apply to a covered provider if the covered provider cannot operationally or technically effectuate the request. (2) Notification If a covered provider cannot operationally or technically effectuate the request as described in paragraph (1), the covered provider shall— (A) promptly notify the survivor who submitted the connected vehicle service request of that infeasibility; and (B) provide the survivor with information about whether the operational or technical infeasibility can be remedied and, if so, any steps the survivor can take to assist in remedying such infeasibility.