Consumer notices

(a) In general To enhance transparency and communication, a covered provider shall make information about how survivors can safely make connected vehicle service requests on a publicly available, user-friendly website maintained by a covered provider, including— (1) Confirmation email Upon submission of a connected vehicle service request, the covered provider shall automatically send a confirmation email to the survivor, acknowledging the receipt of the connected vehicle service request. This email shall contain a reference number for the request and an outline of the subsequent steps in the process. (2) Action or resolution alert Upon completion of review of the request, the survivor shall be informed of the action taken, including the termination of access to the connected vehicle service or if additional information is needed. This alert shall clearly state any relevant details or further actions required from the survivor. (3) Explanation and assistance In the event of a connected vehicle service request’s approval, the covered provider shall provide the survivor with a clear explanation and guidance on how to create their own app account, if necessary, to ensure that the survivor can maintain control over the connected vehicle service once the person’s access to the service has been terminated. (4) Opt-out measures In the event that an abuser still has access to a survivor’s email account, the covered provider shall provide the option to opt-out of receiving notices regarding the connected vehicle service request process, and to the best of their ability, provide alternative options for the survivor to maintain a record of the request process.