Cooperation between the Bureau and the Department

(a) In general The Assistant Director and the Secretary shall— (1) establish points of contact between the Bureau and the Department with respect to Bureau supervision and Department oversight matters that are of common jurisdiction to both the Bureau and the Department; (2) share with each other the Bureau’s schedule of examinations and the Department’s schedule of reviews of persons engaged in offering or providing student financial services that are subject to the Bureau’s supervisory authority and the Department’s oversight authority; (3) coordinate the Bureau’s supervision activities and the Department’s oversight activities to promote the efficient use of resources; (4) meet at least quarterly to discuss observations about the nature of complaints received by the Bureau and the Department, characteristics of borrowers, and available information about resolution of complaints, as well as analysis and recommendations; and (5) work to ensure the Bureau and the Department understand the respective reporting categories and definitions of each agency and how such categories and definitions relate to each other for comparison. (b) Sharing of information (1) Bureau access to Department databases For the purpose of the Bureau’s congressional reporting, research, market analysis, complaint resolution, enforcement, supervision, financial education, engagement, and rulemaking needs, the Secretary shall work with the Bureau to provide the Bureau with access to Department databases, as applicable. (2) Consumer complaints (A) Bureau access to Department consumer complaints The Assistant Director may request and obtain information from the Secretary concerning consumer complaints and other information pertaining to specific entities or classes of entities that are relevant to the exercise of the Bureau’s supervisory, enforcement, or regulatory functions. (B) Sharing of student loan borrower complaints (i) In general The Assistant Director and the Secretary shall transfer each complaint received by their agency from student loan borrowers to the other agency. (ii) Deadline for sharing certain complaints With respect to a complaint received by the Bureau related to the origination, disbursement, or servicing of a title IV loan or a complaint received by the Department related to a private education loan, the applicable agency shall direct the complaint to the other agency within 10 days of receipt of the complaint. (C) Addressing complaints related to defaulted title IV loans The Assistant Director and the Secretary shall establish an efficient collaborative process to address complaints received by the Bureau about private collection agency actions related to defaulted title IV loans. (D) Standards for the format and sharing of complaint data (i) Format In providing complaint data described under this paragraph, the Assistant Director and the Secretary shall provide the complaint data in a secure, digital format. (ii) Process The Assistant Director and the Secretary shall establish an efficient, secure, and legally compliant process to provide complaint data. (3) Certain tax return information Section 6103(l)(13)(D) of the Internal Revenue Code of 1986 is amended by adding at the end the following: (vii) Redisclosure to the Bureau of Consumer Financial Protection Authorized persons may redisclose return information received under subparagraph (C) to the Assistant Director and Student Loan Borrower Advocate of the Bureau of Consumer Financial Protection to the extent necessary to carry out the oversight activities of the Bureau of Consumer Financial Protection.. (4) Other information In addition to the information permitted to be shared under this section, the Assistant Director and the Secretary may share any other information with each other as the Assistant Director and the Secretary determine appropriate. (5) Amendment to title 5 Section 552a(b) of title 5, United States Code, is amended— (A) in paragraph (12), by striking or at the end; (B) in paragraph (13), by striking the period at the end and inserting; or; and (C) by adding at the end the following: (14) a disclosure between the Secretary of Education and the Assistant Director and Student Loan Borrower Advocate of the Bureau of Consumer Financial Protection authorized under the Students and Young Consumers Empowerment Act.. (6) Data privacy (A) Memorandum of understanding The Assistant Director and the Secretary shall enter into one or more memoranda of understanding to address data privacy issues related to information shared between the Bureau and the Department pursuant to this title. (B) Safeguarding nonpublic information The Assistant Director and the Secretary shall establish and maintain such safeguards as are necessary and appropriate to protect the confidentiality of any nonpublic information received by their agency pursuant to this title (as well as any derived information), including— (i) restricting access to the nonpublic information to only those of officers, employees, and contractors who have a need for such information to carry out the receiver’s responsibilities under applicable law; (ii) informing those persons who are provided access to the nonpublic information of their responsibilities under this title; and (iii) ensuring that the nonpublic information is protected in accordance with the standards applicable to Federal agencies for protection of the privacy and confidentiality of personally identifiable information and for data security and integrity. (c) Handling of complaints by the Bureau The Assistant Director shall— (1) accept complaints related to private education loans and the servicing of title IV loans; and (2) process such complaints, including, where appropriate, providing the complaints to the applicable servicer and providing any response from the servicer to the borrower, in accordance with section 1034 of the Consumer Financial Protection Act of 2010 (12 U.S.C. 5534). (d) Title IV loan servicer requirement The Secretary may not enter into an agreement with a contractor or vendor for the servicing of title IV loans unless the contractor or vendor, as part of that agreement, agrees to provide the Bureau, upon request, any information that the contractor or vendor is required to provide the Department. (e) Responsibilities of the agencies by type of complaint (1) Complaints regarding the title IV loan programs With respect to complaints regarding the title IV loan programs, the Department is responsible for— (A) program issue resolution; (B) attempting to resolve such complaints; and (C) as appropriate, discussing such complaints with the Bureau regarding the impact, if any, on Federal consumer financial law. (2) Complaints regarding title IV loans with Federal consumer financial law issues (A) In general With respect to complaints regarding title IV loans with Federal consumer financial law issues— (i) the Department shall collaborate with the Bureau; (ii) the Bureau is responsible for providing the Department with expertise, analysis, and recommendations regarding resolution consistent with Federal consumer financial law; and (iii) the Department is responsible for attempting to resolve informally such complaints, in accordance with section 141(f)(3)(A) of the Higher Education Act of 1965 (20 U.S.C. 1018(f)(3)(A)), with the Bureau’s input. (B) Interagency process to discuss, track, and resolve complaints The Assistant Director and the Secretary shall determine an efficient process to— (i) discuss and track complaints related to both a title IV loan and a private education loan; and (ii) collaborate, where possible, to attempt to resolve such complaints, including through the use of the ombudsmen established under section 1035 of the Consumer Financial Protection Act of 2010 (12 U.S.C. 5535) and section 141(f) of the Higher Education Act of 1965 (20 U.S.C. 1018(f)). (3) Complaints regarding private education loans with Federal consumer financial law issues With respect to complaints regarding private education loans, the Bureau is responsible for— (A) attempting to resolve informally such complaints, in accordance with section 1035(c)(1) of the Consumer Financial Protection Act of 2010 (12 U.S.C. 5535(c)(1)); and (B) as appropriate, discussing issues with the Department regarding products offered by institutions of higher education or to students or prospective students, or other issues that may impact Federal programs overseen by the Department. (f) Payment of costs (1) In general The Bureau and the Department shall each bear its own costs of complying with this title. (2) Interagency agreement for transfer of funds If funds are transferred between the Bureau and the Department for the provision of goods or services authorized by this title, including access to Department databases described under subsection (b)(1), such transfer shall be accomplished by a separate interagency agreement. (g) Rules of Construction (1) Nothing in this title may be construed to limit the existing authorities of the Bureau or the Department. (2) Nothing in this title may be construed to prohibit the Bureau or the Department from entering into memoranda of understanding to establish additional policies and procedures related to the requirements of this title. (3) Nothing in this title may be construed to prevent an agency from complying with a legally valid or enforceable order of a court of competent jurisdiction, or, if compliance is compulsory, with a request or demand from a duly authorized committee of the United States Senate or House of Representatives.