Consumer complaints

(a) In general Not later than 90 days after the date of enactment of this Act, the Commission shall establish a mechanism to receive complaints regarding alleged violations of this Act by a motor vehicle manufacturer. (b) Notification to and response from a motor vehicle manufacturer Upon receiving a complaint though the mechanism established under subsection (a), the Commission shall forward the complaint to the motor vehicle manufacturer named in the complaint, and request that such motor vehicle manufacturer answer the complaint in writing within a reasonable time, as specified by the Commission, but in no case shall such time period exceed 30 days from the motor vehicle manufacturer’s receipt of the complaint. (c) Investigation by the Commission (1) In general If the motor vehicle manufacturer does not answer within the time period specified by the Commission under subsection (b), the Commission shall investigate the matters complained of in such manner and by such means as the Commission shall consider proper. (2) Special rule In investigating a complaint under this section, the Commission may not dismiss such complaint due to the absence of direct damage to the person submitting such complaint. (3) Deadline for orders by the Commission The Commission shall, with respect to any investigation of complaint of a violation of this Act or a regulation promulgated thereunder, issue an order concluding such investigation within 5 months after the date on which the complaint was filed. Any order concluding an investigation under this paragraph shall be a final order and may be appealed to the United States District Court for the District of Columbia.