Usability of advanced communication and video programming services

Section 716 of the Communications Act of 1934 (47 U.S.C. 617) is amended— (1) by redesignating subsection (j) as subsection (k); and (2) by inserting after subsection (i) the following: (j) Usability (1) Definition In this subsection, the term direct video calling services has the meaning given the term in section 225(a). (2) Manufacturers and service providers If a manufacturer or service provider to which subsections (a) and (b) apply offers live or machine-generated customer assistance to the general public, each such entity shall, unless not achievable, make such assistance usable to individuals with disabilities who rely on sign language by making available the ability to communicate in real time in sign language with customer service agents through direct video calling services. (3) Video programming If a video programming provider, multi-video programming distributor, or video apparatus manufacturer to which this Act applies offers live or machine-generated customer assistance to the general public, each such entity shall, unless not achievable, make that assistance usable to individuals with disabilities who rely on sign language by making available the ability to communicate in real time in sign language with customer service agents through direct video calling services. (4) Regulations The Commission shall— (A) not later than 1 year after the date of enactment of this paragraph, prescribe such regulations as may be necessary to implement paragraph (2), which shall contain standards to ensure that direct video calling services for individuals with disabilities who rely on sign language as their primary form of communication receive customer and technical support that is not less effective in terms of availability, scope, and quality than customer and technical support provided to the general public; and (B) not later than 2 years after the date of enactment of this paragraph, prescribe such regulations as may be necessary to implement paragraph (3), which shall contain standards to ensure that direct video calling services for individuals with disabilities who rely on sign language as their primary form of communication receive customer and technical support that is not less effective in terms of availability, scope, and quality than customer service provided to the general public..