Customer service improvements

(a) In general (1) Federal Communications Commission Not later than 18 months after the date of enactment of this Act, the Federal Communications Commission shall issue rules to require that each telephone provider, cable provider, DBS provider, and internet provider— (A) extend cable customer service requirements to direct broadcast satellite, voice, and broadband service, as applicable, including by making customer service accessible for those with disabilities; (B) maintain recordings of customer service calls for not less than 1 year and release a recording of a customer service call to a customer or the customer's agent, upon request; and (C) not associate any fee with the option to receive a call from a customer service representative at such time as a representative becomes available. (2) Federal Trade Commission (A) In general Not later than 18 months after the date of enactment of this Act, the Federal Trade Commission shall issue rules with respect to telephone providers, cable providers, DBS providers, and internet providers to— (i) implement standards for missed service appointments; and (ii) assess the burden of returning equipment for those with disabilities or individuals who do not drive and if, in the determination of the Federal Trade Commission, the burden is sufficiently high, require the provider to offer alternate means of return at no extra cost to such individuals. (B) Injunction authority The Federal Trade Commission shall have authority under section 13(b) of the Federal Trade Commission Act (15 U.S.C. 53(b)) to seek a preliminary or permanent injunctions to enforce any requirement under subparagraph (A). (b) Rule of construction Nothing in this section shall prohibit a State, or subdivision of a State, from imposing requirements higher than or in addition to the requirements imposed pursuant to this section.