Designation of lead agency service delivery official for the Department of Defense

(a) Designation of lead agency service delivery official The Secretary of Defense shall designate a senior official of the Department of Defense to serve as the Lead Agency Service Delivery Official for the Department, in accordance with section 323(b) of title 5, United States Code. (b) Designation of military department officials The Secretary of Defense shall require each Secretary of a military department to designate a senior official responsible for coordinating service delivery improvement activities within such military department. (c) Report Not later than 180 days after the date of the enactment of this Act, the Secretary of Defense shall submit to the congressional defense committees a report on the implementation of service delivery improvement activities by the Department. Such report shall include— (1) an identification of each official designated pursuant to subsection (b) or (c), including a description of the respective authorities, responsibilities, and reporting relationships of such officials; (2) an assessment of the programs, benefits, services, and functions of the Department that may be appropriate for designation as a high impact service provider, as such term is defined in section 321 of title 5, United States Code, including any such services that directly affect members of the Armed Forces and their families; (3) a description of efforts to collect and incorporate feedback from recipients of benefits and services of the Department; (4) a description of performance measures used to assess the accessibility, efficiency, timeliness, and quality of the delivery of such benefits and services; (5) a description of standards established for the collection, management, and reporting of such delivery performance information across the Department; and (6) any recommendations for additional authorities or resources needed to improve the delivery of benefits and services across the Department.